UAE Visa Application Centre

South Africa

TT Services’ Privacy Policy

TT International Services Broker LLC is part of the TT Services group of companies (TT Services), and is contracted by Etihad Airways to facilitate the visa process for Etihad Airways passengers requiring visas to the United Arab Emirates.

TT International Services Broker LLC’s services are limited to the collection of visa application information, the submission of the visa application to the Government of Abu Dhabi (Government) and advising the outcome of the visa application.

Privacy Policy
This Privacy Policy describes how TT Services collects, uses, stores, discloses and manages the personal information of persons applying for visas through a visa application centre or, when applicable, online.

TT Services is acting as the data processor when processing applications on behalf of clients.

Collection of Personal Data
TT Services collects personal information of visa applicants as required by the applicable Government for the purposes of assessing your visa application. Such personal information may include name, date of birth, passport details, biometrics, photographs, addresses and contact details, marital status, criminal records, education details and supporting documentation (hereinafter “Personal Data”).

Use of Personal Data
Your Personal Data may be collected, used or disclosed by TT Services in order to facilitate the processing of your visa application, answering queries from you and processing payment of the visa fees or value added services provided by TT Services.

Storage of Personal Data
Unless otherwise provided herein, the data that we collect from you may be transferred to, and stored at, a destination outside the territory in which you are applying for your visa (hereinafter the “Visa Application Territory”).

Your personal data may be processed by staff operating outside the Visa Application Territory who work for TT Services or for one of our suppliers. Such staff may be engaged in, among other things, the facilitation of your visa application, the processing of your payment details and the provision of support services.

TT Services will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this privacy policy. All personal data you provide to us is encrypted and stored on our secure servers.

Disclosure of Personal Data
TT Services does not disclose or otherwise transfer your personal data, except as necessary for the purpose of providing the visa application services and any associated services and performing its obligations, and except as otherwise stated below.

Your personal data will be disclosed to the appropriate Government for the purposes of processing your application. Such personal data may be retained by the Embassy/Consulate/Diplomatic Mission, in accordance with their separate privacy policies.

TT Services may also disclose your personal data to third party service providers and their respective officers, employees, agents and representatives for the purpose for which the information was collected or for related purposes, to provide you with a service that you requested. For example, we may engage third-party service providers to provide:

  • • Payment processing and related services

  • • Information technology services including, but not limited to, sms notifications, data storage, system development, maintenance and website hosting

These third party service providers are provided with such information they need to perform their designated functions and are not authorised to use or disclose personal data for their own purposes.

TT Services may disclose your personal data to the extent necessary to comply with a court order, judicial proceedings, or other legal, statutory or regulatory process served on TT Services or to exercise legal rights or defend against legal claims, criminal investigations, judicial matters or in prevention, investigation, detection, prosecution of criminal activities or matters related to national security.

Retention & Destruction of Personal Data:
TT Services does not retain your hardcopy personal data. Personal Information captured electronically on our system is retained for a maximum of six months or as stipulated by the client. Limited information such as your may be retained for financial reporting purposes for a period as stipulated by local financial reporting laws.

Personal Data stored on the server is destroyed using an electronic computer programme. Any hard-copy documentation containing your personal data retained by TT Services is securely shredded.

Consent to Policy
By submitting your visa application or including your personal data on this Website you are deemed to have read and understood this Privacy Policy and to have consented to the use, transfer, processing, storage and disclosure of your personal data in accordance with the provision of this Privacy Policy.

Changes to this Privacy Policy
TT Services, in its sole discretion, may change, amend, cancel or withdraw any or all of the terms and conditions mentioned herein at any time without any prior notice. Accordingly you are advised to review these terms and conditions as and when you submit an application.

Contact Us
For any questions on this Policy or for more information, please contact